SoftSwitch Telephone Recording Solutions!

What ever you decide today, decides what you do tomorrow !

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Our guarantee !

Unconditionally guarantee
GerAlt Development cc unconditionally guarantees all merchandise sold for 30 days from the original purchase date. If you are not completely satisfied with your purchase you may return it, for any reason, for a prompt refund or exchange

Limited Warranty
GerAlt Development cc. warrants that for a 3 Month Period from the date of the original purchase/installation, all products will be free from defects in material and workmanship. GerAlt Development cc. will repair or replace this product or any component of the product found to be defective during the warranty periods without charge to the customer. If a replacement product is sent, it will carry the remaining warranty of the original product. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. GerAlt Development cc dealers or retail stores selling GerAlt Development cc. products do not have the right to alter, modify, or in any way change the terms and conditions of this warranty.
The liability of GerAlt Development cc. is limited solely to the cost of repair or replacement of the product at its option. This warranty does not cover normal wear of parts and does not apply to any product that has been tampered. This warranty does not cover damage caused by misuse, abuse, use on improper voltage or current, and use contrary to the operating instructions, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not authorized by GerAlt Development cc. Further, the warranty does not cover Acts of God such as fire, flood, hurricanes, and tornados.
This warranty is extended to the original purchaser of the product and excludes all other legal and/or conventional warranties. The responsibility of GerAlt Development cc. is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event shall GerAlt Development cc. be liable for any incidental or consequential damages caused by breach of any express, implied, or statutory warranty or condition. Except to the extent prohibited by law, any implied warranty or condition of merchantability or fitness for a particular purchase is limited in duration to the duration of the above warranty. GerAlt Development cc. disclaims all other warranties, conditions, or representations, express, implied, statutory or otherwise. In no event shall GerAlt Development cc. be liable for any indirect, special, incidental or consequential losses or damages (including but not limited to the interruption of business or loss of business or profit) resulting from the use or inability to use the product, any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other party.
If you have any questions regarding this warranty or would like to obtain warranty service, please email GerAlt Development cc. at gert@mycomp.co.za and a service center address will be provided to you. If you have further questions, you may call 0824666112.

Alta Duvenage
gerAlt Development cc
25 Fontein Street Verwoerdpark ,Alberton  1449,Gauteng, South Africa
gert@mycomp.co.za

Software Downloads.

If you wish to receive a CD - Please send us a email with the request. gert@mycomp.co.za">gert@mycomp.co.za

 


 

Prime USB (Last Update = 2011/08/29)

All software Vista & Win 7 Ready (32  Bit & 64 Bit  OS)

The 64 bit driver for the 1 , 2 ,4, 8 and 16  Channel recorder  completed and tested

Software - All models 

The downloaded file has a .rar extention. If required download the software to open it,


    • Pro
    • Please contact us for the right software ! 

Other  Software

 Backup 4 All (Lite)  To automate your recording file backups

WatchDog - to watch critical Software that cannot run as a Windows Service( Win7) (2010/11/25)

VOIP

SoftSwitch BackChat    VOIP Recorder (2010/04/25)

Why Record ?

There are lots of reasons why recording your calls can be good for your business.
An increasing number of companies are recognising the benefits of recording calls regardless of business size. Historically, call recording has been a high end application for call centres and financial institutions such as brokers where high-value transactions or a high volume of business is key.

SoftSwitch USB technology is breaking new ground, delivering fully digital high quality call recording for individuals and businesses at a price affordable for all. With low cost PC mass storage, archive of calls and user friendly call retrieval software, the question should be 'Why shouldn't I record every call?'

There are four fundamental reasons why an organisation may wish to record their telephone calls:

  1. Improve customer service
  2. Record transactions of value
  3. Comply with industry regulations
  4. Increase security & avoid abuse


Some industries are required by legislation to record their telephone calls (such as certain financial institutions or premium rate services), others may be transacting a high value of business over the telephone and wish to record these transactions for playback in the case a customer dispute occurs. Whatever your primary purpose, there are always secondary spin-off benefits. We have listed some of the primary reasons and benefits for each of the four main applications below:


Improving Customer Service
A large number of companies have a team of individuals whose primary purpose is to deal with customers over the telephone. Often the telephone is the only communications exposure a customer has with an organisation. It is also true that individuals within any one organisation often vary greatly in their effectiveness when dealing with customers, this effectiveness translates to revenue, margin and profits.

The great benefit of recording calls in a customer service situation is to allow the sharing of the telephone experience across the customer services team. It may be that one particular team member has a better closure ratio or is better at up-selling than the others. It may be that one team member has better empathy with a customer complaint and therefore convinces that customer to stay or even buy more as a result of being satisfied. There are many varied situations where positive sharing of best practice is very beneficial.

Call Recording is also a superb tool to allow a supervisor to review the performance of a team member and to listen to specific calls with a view to grading or offering assistance and advice for further improvement. Often telephone-based staff are on some sort of commission structure, so the concept of self or supervisor related improvement is to the benefit of both parties if more, higher margin sales are made as a result.

Call Recording can be critical for new employees, especially as there is often a pressure to complete induction training quickly and get them on the phones.

Call Recording can be seen as 'Big Brother', team members will undoubtedly change some aspects of their telephone behaviour as a result of implementing call recording and you may even see an increase in productivity to cover the investment for this reason alone, but it's also important to respect staff privacy and their expectations to privacy, so we recommend that you inform your staff why you are implementing a recording system (emphasise the benefits to them) and allow staff to be able to make or take the occasional personal call (dependant upon your own policy) on a telephone that is not recorded.

Recording Transactions
We may not all appreciate it, but most of us undertake important high-value transactions over the telephone. It may vary from a simple in principal gentlemen's agreement, the giving of professional advice or the formal placement of an order using our credit card.

You may wish to recall conversations for any of the following reasons:

Confirmation - You simply wish to go over the detail discussed again before formally documenting an arrangement. We can't be expected to remember or take notes on everything when we're engaged in conversation. Call recording is ideal to step back through the conversation to make sure our documentation covers the 'spirit' of theagreement and that we haven't missed anything out.

Dispute Resolution - We all have experiences where we made a verbal telephone order and didn't get exactly what we asked for. Most of us unfortunately know someone who will always seek compensation in every situation and will often be successful due to the 'Customer is always right' principal. Recording the transaction allows rapid identification & replay of the original order, if your organisation was in the wrong, you need to know and sort the cause before it happens again. If you were right, you simply need to prove you performed as requested and avoid expensive compensation and loss of reputation, either way your company benefits and you may well find that just in dispute resolution alone, your call recording solution is financially justified.

Sharing Calls With Colleagues - If you've just finished a fantastic call with your biggest customer and you want to share the positive experience & detail with your colleagues, recording and emailing the call in a wav format is a superb way of getting their attention and excitement.
You may also simply wish to pass on a message without writing it down, in which case, record the message and email it!.

Industry Regulations Compliance
This application is very specific to certain industries that are mandated by their governing bodies to record calls. It may be a legal obligation or part of a voluntary code of practice for respected industry affiliates.

A growing number of financial services industries are mandated to record calls. Medical and legal advice lines are also primary targets due to the high levels of compensation involved where 'professional advice' given is reported to be at fault. Insurers who provide professional indemnity insurance may insist calls are recorded in order to lower insurance premiums.

Premium rate telephone services are regulated in many countries as the caller needs to be aware of the growing cost of extended calls and generally cannot be seen to be encouraged to stay on the call for an extended period.

Most businesses where mandated find positive reasons for the equipment once implemented.

Increase Security & Avoid Abuse
In these times of increased security, the telephone isoften the communication medium threats are made, this is simply because the threatening party can remain virtually anonymous and distant from the person or organisation they are trying to affect.

Large commercial organisations are becoming the target for security alerts as the threatening party may simply be seeking to disrupt normal lives and generate inconvenience.

There is also an increasing trend of public workers (such as teachers, benefit workers etc.) being verbally abused by callers who feel they are being unfairly treated or simply don't agree with the conclusions your organisation may have reached concerning them. In addition, staff can be harassed by outside callers or even internally by other staff and it is becoming the employers obligation to protect employees from malicious calls.

Recording calls in this situation has two benefits, it allows the abused employee to highlight the level of severity of the call and also may help prove who the caller was, or that the call was genuine abuse and not harmless banter.